All our products purchased within 7 days can be returned for a replacement if received with factory defect.
Our store is following R.A. 7394 also known as the Consumer's Act of the Philippines.
“Shoppers always have the right to return the item if it is defective. But for other reasons, like they changed their mind or they bought the wrong size , model or color, or they want to exchange it for another item, the establishments have the prerogative to accept the item back or not,”
The Prohibition on the "No return, No exchange policy" does not apply if the product bought is in perfect condition or has no defect.
This policy is only valid for naturally defected item as that counts as a production error.
Defects are defined as imperfections or flaws that are produced by a manufacturing error.
Defection caused by any other accident, including failure of installation, normal wear and tear, carelessness by the user, discoloration or defection caused by owner's usage, cannot be applied for this warranty. For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time.
For screen protectors/glass products/accessories no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product.
Only products that are purchased directly from Spigen.ph are eligible for this warranty as other sellers/channels may offer different or altered warranties.
The warranty does not cover the following:
Normal wear and tear from daily use of product
Product was used for unintended purposes
Misuse, mishandling, accident, or other abnormal use of product
Failure of installation (tempered glass and film products)
Damage caused by improper or unauthorized repair or maintenance
Product is not genuine or not manufactured by Spigen
3rd party purchases are not covered under Spigen warranties
Requirements for Returns
The Spigen warranty is non-transferable and covers only the original end-buyer. Must include a valid original purchase order number and receipt from Spigen.ph.
Purchases made outside of Spigen.ph must contact respective seller/branch for returns.
Returned products must be in their original packaging without any missing contents.
We will not be liable for broken/damaged tempered glass items during shipment. (all items are well packed with bubble-wrap)
For order cancellations / refunds (Orders that has been shipped). We will consider refunding the value of the product without the shipping cost (Since the ship fee has already been consumed once the item has been shipped).
Return shipping is at buyer's cost unless stated otherwise by our support team.
*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Spigen Philippines Inc. is not liable for lost or stolen return packages during transit/delivery
Excluding the express warranty provided, Spigen Philippines Inc., in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Spigen product, including, but without limitation, device damage, data loss, or personal injury.
*Please Note: All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.
Simply email our Customer Care Representatives for the return and exchange procedures: email@example.com
Office Hours: Mon - Sat, 9AM - 6PM